Frequently Asked Questions
Everything you need to know about shopping at The Swivel Shop.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your exchange or refund process.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between contemporary and classic fits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options via Afterpay.
Are your materials sustainably sourced?
Yes, The Swivel Shop is committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel™.
Can I modify or cancel my order after it's placed?
Because we process orders quickly, you have a 60-minute window to cancel or change your order. After that, the order is sent to our warehouse for fulfillment.